Returns & exchanges? Easy.
We offer easy returns and exchanges on unworn, unwashed merchandise with attached tags within 30 days from the date your order is delivered.*
Need a different size? Simply return or exchange your item and place a new order with your correct size.
For information on international returns, see here.
Items ineligible for return? Sell your Rothy’s on Poshmark instead—and give our styles a second life.
1. Click on “Get Started,” which will direct you to our returns portal.
2. Enter your order number and zip code. You will be directed to an “Unavailable to Return” page. Click the Poshmark button to start a resell.
3. It’s easy! Create an account using your email and Poshmark will automatically generate a listing to sell your Rothy’s.
4. Review the information and click “List This Item.” You’re all set.
Any other questions?
We’re here to help. You can contact us Monday to Friday, from 5am to 9pm PT. And Saturday & Sunday, from 5am to 6pm PT.
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*Merchandise may be returned for refund or exchange within 30 days of delivery. Merchandise must be returned or exchanged with all tags attached. Worn, washed, or altered merchandise will not be accepted. Paid shipping fees will not be refunded. No fee for mail-in exchanges, or for returns made at Happy Returns or a Rothy’s retail store; $0 fee will be charged for mail-in refunds only. By processing your return via Happy Returns, you agree that Happy Returns will use your information in accordance with their privacy policy. Any applicable refunds will be processed after returned products are received and inspected. Products purchased from Rothy’s stores or online at rothys.com cannot be returned to any of our wholesale partners. Any products purchased through one of our wholesale partners must be returned to the wholesale partner from which the products were purchased. Other exclusions may apply, including but not limited to no returns on gift cards, gift with purchase items, items marked final sale, or for certain promotions.
At our store, we are committed to providing our customers with a secure, transparent, and satisfying shopping experience. This Refund & Privacy Policy explains our procedures regarding order processing, shipping, returns, refunds, and the protection of customer information.
Order Processing & Shipping Time
All orders are carefully reviewed and processed after payment confirmation. Our standard order processing time is 1–3 business days. During this period, we prepare, inspect, and package your items to ensure they meet our quality standards before shipment.
After your order has been shipped, the estimated delivery time is approximately 1–3 business days, depending on the destination, shipping carrier, and local delivery conditions.
We provide free shipping on all eligible orders, and customers are not required to pay additional delivery fees.
Return & Refund Policy
Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and include all original packaging, accessories, or related materials when applicable. Customers should contact our support team with their order details before returning any product.
Once your return request is approved and the returned item has been received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
Refund Processing Time
After a refund has been approved, our internal processing time is approximately 2 business days. Depending on your payment provider, bank, or financial institution, additional processing time may be required before the funds appear in your account.
We are not responsible for delays caused by payment providers or banking systems after the refund has been successfully processed from our side.
Privacy & Data Protection Policy
We respect your privacy and are committed to protecting your personal information. Any information collected during your shopping experience is used only to provide, improve, and personalize our services.
We may collect information such as your name, email address, shipping address, billing details, and order information to process transactions, deliver products, provide customer support, and improve our services.
Your personal information will never be sold, rented, or shared with unauthorized third parties. We only share necessary information with trusted service providers, such as payment processors, shipping companies, and technology partners, when required to complete your order or provide essential services.
Payment Security
All transactions are processed through secure payment systems designed to protect your financial information. We use industry-standard security measures to help prevent unauthorized access, fraud, or misuse of customer data.
Cookies & Website Usage
Our website may use cookies and similar technologies to improve website functionality, analyze customer preferences, and provide a better shopping experience. You may adjust your browser settings to manage cookie preferences.
Policy Updates
We reserve the right to update or modify this Refund & Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately after publication.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Privacy Policy.
Thank you for choosing our store. We appreciate your trust and are committed to providing reliable products, secure service, and excellent customer support.
Attn: Customer Support
901 Battery Street, 3rd Floor,
San Francisco, CA 94111
USA